The warranty period for products ranges from 0-24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Warranty does not apply to:
- Misused, abused, modified, damaged by accident
- Any product purchased through an online auction house.
To obtain warranty service, contact our customer service team at firstname.lastname@example.org.
We offers a 30-day money back guarantee for goods purchased directly from us. We are confident that you will love our product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the purchase price.
To return an item, please contact us via phone number +1 (307) 228-1355 or email email@example.com during our normal business hours.
Return within 30 Days
You may return your product(s) to us within 30 days of delivery. The item(s) must be in the original packaging, be unused, undamaged, and unmodified. A refund will be issued after the returned item is inspected by us.
We will pay for the return shipping cost for items that fall within the following categories:
- Carrier damage/ warehouse mishandling
- Defective product
- Incorrect product was delivered
- Additional product(s) you did not order were delivered
For any other reason not listed, customers are responsible for any return shipping fees. We will NOT accept returns with any modifications to the product as it voids our warranty.
Return beyond 30 Days
Return requests outside of 30 days require special authorization.
Can I exchange my order?
We does not offer exchanges. If you purchase the wrong item by mistake, you will need return the item and place a separate order for the correct one. The return shipping expenses shall be borne by you.
Where is my refund?
Once we have confirmed that the return requirements are met, we will issue a full refund within 2-5 business days. Actual deposit times may vary according to your banking institution. Additionally, an email notification will be sent out when the refund is issued.
What about defective or faulty items?
We stand behind all of our products. If the item(s) you received is defective or flawed in any way, please contact us describe the issue you are encountering.